Hoshizaki, Manitowoc and Scotsman enquiries
For Hoshizaki ice machine repair or a Manitowoc ice machine service enquiry, provide the model and serial number rather than the brand alone. If you use Scotsman equipment or another manufacturer, contact HLM with the same details to confirm the service scope for your model.
Mention whether the unit is an undercounter ice machine or a larger machine with a separate bin. If the machine shows an error code, send the exact code or a clear photograph of the display.
Describe the ice production problem
Commercial ice machine not making ice, low ice production, and leaking water describe different symptoms. Tell us whether the change was sudden or gradual and whether it happens throughout the day or only during busy periods.
If a Hoshizaki machine is not cooling, or a Manitowoc machine is not harvesting ice, describe the cycle you observe and any display message. These observations help explain the request; they are not a diagnosis or an instruction to dismantle the machine.
- No ice or less ice than usual
- Ice remaining in the machine instead of dropping into the bin
- Water around the unit or a recurring error display
Commercial ice machine maintenance
Include your ice machine when discussing restaurant refrigeration maintenance. HLM offers tailored preventative maintenance programs and water filter maintenance. Ask the team about the requirements of your specific machine, its usage and its water filter setup.
For an ice machine water filter replacement enquiry, provide the filter details if accessible and the date of the last recorded service. Keep a record of previous work and recurring symptoms to give the technician useful context.
Questions before you book
Can I arrange ice machine repair in Mississauga or Vaughan?
Contact HLM with the business address or postal code and the equipment model. HLM serves the Greater Toronto Area; the office will confirm coverage and scheduling for your location.
Do you work on restaurant ice makers?
Commercial ice machines are part of HLM's refrigeration service scope. Describe the machine type, manufacturer and fault when requesting service, so the team can confirm the work for your unit.
Does a brand name on this page mean manufacturer authorization?
No. Brand names help identify equipment and service enquiries. Warranty repairs require the relevant approval, and the service scope should be confirmed for the model involved.